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Cancellation Policy

We would appreciate 24 hours notice when you need to cancel or move an appointment. This helps us accommodate other clients and helps the stylist as well.


We will send text/email confirmations to help clients keep track of their appointments.  As well, when you log in to our online booking, you can see all your future appointments. 

 For your convenience, you are welcome to phone or  text us anytime to manage your appointment times. 

For longer services that book in excess of 4 hours, we may require a deposit at booking.  


Return & Exchange Policy

We guarantee every product and service sold at the studio.  


If you are not satisfied with any hair service, please call or visit the salon as soon as possible.  We will discuss options to fix our work - free of charge.  If there is nothing we can do to fix the error - we will offer a full refund on the cost of the service.

You may return any product purchased from the salon.   We will happily exchange it for a more suitable product or provide a full refund.  

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